Refund Policy

LiveCichlid.com does not accept returns. A full or partial refund, or replacement, may be made in accordance with the Live Guarantee.

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Live Guarantee

If there are any issues regarding the health of the fish upon arrival the customer must:

• Take clear photos of the unopened bag and the box and send them within 2 hours of delivery.

You will receive either:

• A replacement shipment (based on availability), or

• A full or partial refund

Photos are required for diagnosis and insurance purposes. I take pride in my long history of positive feedback and will do my best to make things right. Photos are required within 2 hours to ensure the fish were not in adverse weather conditions after delivery.